Where is it?
Track your order
Pop in the tracking number from your dispatch email and we'll take you straight to the latest scan.
Haven't got a number yet?
Tracking is created when your order leaves us, not when you order. Processing takes , so if you've ordered in the last few days it simply won't exist yet.
What the updates mean
- Pre-advice / Info receivedWe've booked it in. The carrier has the details but not the parcel.
- In transitIt's moving. On international orders this can sit quiet for several days between scans, which is normal.
- Customs / ImportBeing checked on entry to your country. Usually a day or two.
- Out for deliveryIt's on the van today.
- DeliveredCheck with neighbours and around the property before messaging us.
Still stuck? Message us with your order number and we'll chase it.